If a Split you earn from has received funds but they’re not in your wallet yet, that is likely due to the fact that either 1) the balance in the Split has not been distributed, or 2) you have not yet withdrawn your balance from Splits. Rest assured, your funds are safe!

To receive the funds into your wallet:

First connect your wallet to the app and look in the top left corner. You will see your account, and if you have funds available to withdraw, you will see your balance there as well. Click on that and you’ll be prompted to select the balances you wish to withdraw.
If your account is not showing any balance, navigate to the Split detail page that was sent the funds and look on the right side of the screen in the “Earnings” section. You will see a “Balances” section containing funds that are waiting to be distributed. To distribute the balance(s), just select the checkbox(es) and hit “Distribute”. Tip: you can save yourself a step by clicking the down icon on the “Distribute” button and select either “Distribute and withdraw for all” or “Distribute and withdraw for myself”.

It’s important to understand that Splits follows a pull-based payment model, where balances must be distributed and then withdrawn.

The system is designed this way since pull-based payments are both more secure and more reliable than push-based payments. You can read more about this here and here.